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AutoConnections Conference and Exposition (AutoCon)

More than three dozen auto industry sites and media channels throughout the blogosphere, Facebook, LinkedIn, Twitter, YouTube, Slideshare, Wordpress and other popular auto industry targeted networks.


Photos on the ADM Professional Community


by Willow Adams some of the insights from my client's website


by Willow Adams some of the insights from my client's website

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by Martyn Davies

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by Martyn Davies

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by Martyn Davies

dealerELITE Featured Blogs

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazine

Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient.…

The “Wow” is Worth It!

Author Joe Calloway described a “brand” well in his book Never by Chance: “A brand is defined as a trademark or distinctive name, reputation, or capability that identifies and differentiates a product or service from the competition, for better or for worse.”

Every company has a brand, that’s not the question. The questions are: Does your brand positively differentiate you or render you to commodity status; and, does it elevate or diminish the value people see in doing…

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…

Fixed Mindset or Growth Mindset?

When it comes to your thinking, you either have a fixed mindset or a growth mindset. Because your thinking determines your behaviors and your behaviors determine your results, if you want to live the game changer life that yields high-performance results, you need a mindset that is growing. This episode gives you the rundown on traits of a fixed mindset, and traits of a growth mindset, so you can fine tune your mindset and keep it on the path towards growth. Listen today at …

100% Digital Doesn’t Mean 100% Coverage

A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the nation refashioned their business models as Internet departments developed into Internet dealerships.


Much time, energy, and teeth-gnashing abounded as old-school met new-school and an industry that can be decades behind in technology…

ADM Professional Community Videos

How to Play Defense on Google Ads


CEO & Founder Local Search Group Jim Flint discusses how dealers can have a good defensive strategy in their pay-per-click campaigns.

Witt's Wise Words: Getting the Most Out of Your CRM


CDK Global VP of Sales Bill Wittenmyer shares how dealers can get the most of their CRM investments in this episode of Witt's Wise Words.

Freebie Friday: How to Maximize Your CPO Programs


In this episode of Freebie Friday, CDK Global VP of Sales Bill Wittenmyer shares tips on how dealers can get the most out of their CPO programs.

Freebie Friday: Multitasking as a Myth


In this episode of Freebie Friday, CDK Global VP of Sales Bill Wittenmyer explains why multitasking is a myth.

Super Bowl Advertising


Local Search Group CEO & Founder Jim Flint shares his advice on Super Bowl advertising and how dealerships can best take advantage of that audience without breaking the bank.

dealerELITE Top Content Past 7 Days

2. Welcome!

Added by Sally Whitesell on February 1, 2019


Do You Have a High Quality Product or Service for Car Dealers?


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Latest Activity

Joyjoy updated their profile
Mar 4
Joyjoy is now a member of Automotive Media Partners, LLC
Mar 4
Hunter Renard posted a blog post

Women Are Driving: What Can We Learn From Them

Imagine the smile of a man reading this article. To learn something from a woman? Absurd! I do not argue, women behind the wheel a lot, and they all drive in their own way.Most people think that women are bad drivers compared to men. But here I disagree. As a writer, I was always interested in what kind of difference between different-sex drivers, who react to stressful situations at the wheel and how, so I wrote a small article critique…See More
Feb 22
Hunter Renard is now a member of Automotive Media Partners, LLC
Feb 22

Featured Blog Articles from the ADM Professional Community

Don’t play the “Blame Game!”

It’s not my fault – but it IS my responsibility to fix it! This attitude has served me very well in my career.


All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?"


Once we can eliminate…

Takata Strikes Back with a Vengeance

I realize that we’re all probably sick of hearing about the Takata airbag recalls. Take a deep breath because it’s not over yet!
As faulty Takata airbags have caused one of the largest recalls in history, endangering millions of lives, most of us assumed that all the makes and models…

How Did We Do?

As a part of your toolbox for improving the customer experience and reputation building, reviews are an inexpensive method of ROI. Here are 7 tips to build a review platform that invites women to buy and service their car at your store:

Car dealer reviews are standard today, and more people use them to determine what businesses they will visit…


Chevrolet and Ford Offer Attractive Lease Deals on Many Vehicles, While SUV…

Which Car & Truck Segments Showing Price Strength Entering Spring?

New data from Black Book shows the price strength or weakness of certain cars and trucks as we enter spring. According to the data, Full-Size Crossover/SUVs, Full-Size Pickups, Small Pickups, and Full-Size Vans are retaining their values the strongest since February; while Sub-Compact Crossovers, Compact Luxury CUV/SUVs,…

Blog Posts

Car Dealer Resource Links for Automotive Professionals

Automotive Industry Online Resources for Car Dealers and Automotive Professionals

Listed Below are several groups of useful and important links

for Automotive Professionals and Car Dealers seeking to improve

business operations, marketing and sales for new and used vehicles,

service, repairs, parts and accessories...…


Posted by Ralph Paglia on February 18, 2010 at 5:10pm


Intelligent Lead Routing; What Is It?

Have you ever been in a situation where you were able to review leads prior to assigning those leads to a salesperson?If so, and if you are a sales manager who cares about increasing sales, you most likely looked at the characteristics of each lead before deciding which salesperson to assign that…Continue

Tags: Lead Routing, Internet Sales Manager, Internet Leads, Intelligent Lead Routing, Assigning Leads

Started by Ralph Paglia in Internet Lead Management Dec 7, 2010.

Internet Sales Managers; What is the Biggest Challenge You Have Faced Lately?

We would like to hear from some ISM's out there about what it is like being an Internet Sales Manager today and What is the Biggest Challenge You Have Faced Lately?

Tags: Lately, You Have Faced, Biggest Challenge, What is, Internet Sales Managers

Started by Ralph Paglia in Internet Sales Department Aug 3, 2010.

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ADM Professional Community Forum Discussions

Best VPN

can any help me that which are Best and Fastest VPNs best who also accept PayPal service, someone recommended this list, I find it quite information but still looking more information.

Fastest VPN Service Providers List

can any help me that which are Best and Fastest VPNs best who also accept PayPal service, someone recommended this list, I find it quite information but still looking more information.

What is better--written content or animated videos?

Managing a business that is continuously growing and bringing in more and more traffic is not an easy task. The type of content used here plays a vital role in making the website more effective. A business person must be aware of the trending content which is both engaging and eye-catching for the audience. In simple words, it matters whether your content has pictures or voice tones or it is based entirely on pictures or videos makes a great difference.

Where blogging for written…

It’s the end of the month and now it’s time to crunch the numbers! How do they look? Did you meet your goals?

Would selling an additional 30-50 vehicles in 30-45 days have an impact on your bottom line?

If you are here, reading this article, you like many others are looking for alternative ways to drive more traffic to your dealership. The days of running TV, Radio, and print advertisements and seeing measurable results are pretty much a thing of the past. How do you truly measure your…

Learning resources and content for animation creation

I have just graduated from high school and I have decided to opt for freelance work before I go to college. I think the most profitable freelance work would be to provide animation services. Of course, the services would not be up to the level of a top notch video animation company but I want it to be somewhat close to it. The domain of the animation industry is huge and I might be able to turn it into a stable career…

dealerELITE Latest Activity

Damian Boudreaux posted a blog post

Damian Boudreaux posted a blog post

Record-Breaking Clarity

Thank you for joining us in the video series, Quality of Life. We’ve been talking about Ali Reda’s record-breaking month of December 2018. You remember, right? The one where he sold 202 cars, and then told us he could’ve done more!Obviously, we have to look further into that for you. And really, we’re happy to do it!Using the five pillars of high achievement, we’re going to go deeper into the mind of Ali. We’re going to find out how he was feeling, what he was doing differently, and bring awareness to his process in these successful moments.As always, we’ll start with some clarity. I invite you to watch this week’s video, and you may want to take some notes.So Ali, on a month when you sell over 200 cars - Who are you at your best?I am Excited!I am Clear Minded!I am Laser-Focused!I am Loved!I am Happy!I am Playful!Ali tells us he knew exactly why he was going to work, and what he needed to do when he was there. There was no time for any distractions. They were just having fun. They were taking care of as many people as they could - taking in only positive.Want this kind of clarity for yourself and your own business? Just click here, and do the work! We want you to succeed! To begin that journey, it starts with you.In the comments below, tell us… do you know just how amazing you are?See More

Sally Whitesell's blog post was featured

Sally Whitesell's blog post was featured

How to Avoid Survey Backfire

-by Sally Whitesell for AutoSuccess magazineCustomer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. You can’t make a purchase without someone asking you to fill out a survey. I could spend 2 minutes in a store and feel perfectly satisfied because my visit was quick and efficient. Once I receive a survey, I’m asked to rate my satisfaction in areas I didn’t even consider before.Here’s where the backfire starts. For example:Was it easy to find what you were looking for?“Well I did have to check a few aisles, so not really.”Were you welcomed when you entered?“I don’t remember. I was in a hurry so probably not.”Do you feel the products purchased are a good value?“They weren’t on sale this week, so…”Are you starting to get the picture? Even though I thought I left the store perfectly satisfied, after reading the questions, I’m no longer sure! This survey just educated me to be aware of a business’s shortcomings. I understand that the goal of surveys is to make sure customers are completely satisfied, but the process can backfire. We could be sabotaging ourselves by focusing on all of the tiny details instead of the main point, which is: “will they come back?”Some manufacturer’s surveys ask if the waiting area had current reading materials. Every store should offer this amenity, but do you think clients pay careful attention to the date on the magazine cover? Twenty years ago, the answer would be “yes,” but today we bring our own “reading materials” with our laptops and phones. Survey scores can take a significant hit with questions like this, because if clients aren’t sure, they often pick the middle box or leave the question blank.So how do we avoid this backfire? We have to combat this new customer awareness by making your clients MORE aware of what you DO offer. This can start when they set their appointment. Many of the questions on surveys are about convenience, so let’s TELL our clients how convenient we really are. Here are a few examples of how changing our messages can make a huge difference in your clients’ perspectives.Scenario:Customer: I would like to make an appointment for service.Advisor/BDC: No problem, when would you like to come in?Customer: How about tomorrow morning?Customer: I am so sorry, but I can’t get you in until Friday at the earliest.There is nothing worse than starting the service experience by telling the customer what we can’t do and with an apology. This scenario does not make setting an appointment seem easy for the customer, and I bet it happens in your store regularly. Now let’s look at the right way to communicate the same information, yet make it easier for the customer to make an appointment that is convenient for them.Customer: I would like to make an appointment for service.Advisor/BDC: Sure, my pleasure! For your convenience, we could get you in as soon as 7:10 in the morning on Friday or a little later in the day at 12:45. Which of these times will be more convenient for you?With this conversation, no apology is necessary, and we just made it convenient for the customer to schedule service by giving two options. The great thing about this method, is that if the times don’t work for the customer, they will now tell you what times will work, knowing it is going to be Friday or later. We just “conveniently” told them how far out we’re booked.This should be the easiest question to get the “Yes” on. Unfortunately, many advisors skip offering transportation because the client is waiting. In truth, the client may be waiting because they didn’t know they had a choice. A simple way to ace this question is to simply change “Will you be waiting with us?” to: “Will you be taking advantage of our free shuttle service, loaner cars, or rental car discounts?” This should be asked when they are scheduling service and during the write-up. Another bonus is that there will be fewer clients in your waiting room judging the dates on your magazine selection. Which brings me to our final survey question.    It is time for a little show and tell. Once your advisors finish the write up, they should be escorting every guest to the waiting area and pointing out your amenities. It is important to make sure your guests are comfortable while waiting. Keep in mind that comfortable clients will be much more likely to approve additional services! The following word track will insure your clients are completely aware of all of the amenities you offered during their service and will come to their mind once they get the survey.“Let me show you our comfortable waiting area and all of our amenities. We have complimentary snacks, coffee and water and a few vending machines with even more choices. We also have free WiFi and a quiet place to plug in and set up your computer. There’s a TV, a playroom for the kids and the restrooms are right around the corner.” Please let me know if you need anything else.”There are many more ways to change your wording and habits to make a big impact. Review your survey with your team and have a brainstorming session. Write word tracks to “tell” your clients how great their service experience is. Practicing these more positive and productive word tracks will not only affect your scores, but it will also affect your team!Sally Whitesell is President of sw Service Solutions, which offers in-store training nationwide and Fixed Ops University; engaging online training for managers and service advisors. Sally brings over 21 years of on-the-drive experience to her training, seminars and books, which include her highly sought after “What Drives Women?” program and her book, “Words That Sell Service.” And new for 2019: the ultimate sales tool: the sw Service Solutions Maximizing Menu.See More

Latest Activity at the ADM Professional Community

jasonfitch posted a blog post

jasonfitch posted a blog post

Why Android Is a Great Mobile OS – Android Review

In this article you will find reasons as why Android is the future of the smartphone world. Android, an open source Java based operating system, came into limelight after November 5, 2007. It is changing the handheld market and has been adopted by major players in smartphone market like HTC, Samsung, Motorola, Samsung and not to forget Google’s Nexus One. Android is competing against mobile platforms from Apple, Microsoft, Nokia, Palm, Research In Motion and Symbian.Ease of Use Android has perfectly easy to use interface to navigate various screens, accessing applications and files and android app promotion service. Android also offers a comprehensive menu. You access the menu in different ways on different hardware, but none of them makes it difficult to find what you want. From the menu, you can touch and click on small but neatly organized icons to access whatever you want, including features like the Android Market. Android supports multi-tasking, too, so you can run multiple apps at once. This means as you wait for a web page to open, you can check for incoming e-mail.Better Application MarketAndroid is an open source OS, this means that it has gained developers’ support. More than 70,000 applications have been developed and some 100,000 have been submitted by developers. Additionally, Android enjoys the benefit of being closely tied to Google; the company offers lots of excellent mobile apps and will ensure a healthy supply of applications to the market. The entertainment functionalities will be taken a step higher by Google and its ability to offer online, real time multiplayer games. Third party applications like Facebook, Twitter have also been developed. All of this means that you can benefit from having a wide range of mobile applications to choose from since the monopoly will be broken by Google Android.Customization Android comes on numerous careers (mobile device manufacturing companies), yet you will be able to customize any mobile phone operated by Google Android platform. It is an experience like never before. Feature like opening screen, news, weather details, live RSS feeds and even the icons on the menu will have the ability to be customized. Not it gives you choice to customize within a handheld device but also in choosing hardware, that is, mobile device manufacturer. This must be a relief from Apple’s products, which give little choice in hardware and we have get accustomed to same design.Future is Bright for Android The research firm Gartner predicts the growth of Android rise to 14 percent of the global smartphone market by 2012, leaving behind Apple’s iPhone, Windows Mobile and RIM’s BlackBerry platforms. Huge acceptance among developers and increasing number of manufacturers coming in the list of Android powered devices, the future of the operating system is certainly bright.Android is improving rapidly as a result of innovative giant Google. And army of open minded companies will come up with such innovative products that will change monopolized technological world.See More

Deepika Singh posted a blog post

Deepika Singh posted a blog post

How to Protect the Front Windshield from Damage

A car’s windshield is very important since it is the primary barrier that keeps out the dust, smog, winds and rain. This is something every driver and car owner understands. The structural support and protection that the front windshield provides, however, are highly underrated. A minor crack or a damage to your Mahindra Scorpio front windshield glass could jeopardise the driver and the passengers. These are some pointers that will help in protecting the windshield from damage.Keep your wipers well maintained and change them at the first sign of damage. Damaged wipers cause large scratches to appear on the windshield. These leave the glass vulnerable to damage and also hamper the clarity of vision of the driver. Wipers can be easily changed and cost less than the Mahindra Xylo front glass price.It is important to protect the car’s windscreen from external damage such as falling branches, stray balls and Frisbees, and vandalism. Parking in a sheltered and shaded garage or parking slot is the best way to do this. This will also protect the car front glass from extreme heat, hail, snow, and keep it shielded from much of the weather-related damages. All these weather elements could cause the car glass to develop cracks.Maintain proper driving etiquettes and follow traffic rules. This guards the windshield from collision related damages. Very often when a vehicle is driving fast a stray pebble may ricochet off the street and hit the vehicle right behind it. This is one of the leading causes of car glass damage. Keeping safe distance and driving slow on gravelly streets is a precaution that car owners must take.Use high quality products to clean your car windshield. Special anti-scratch shampoos and microfibre glass fabric to clean the glass. These will keep them from getting scratches when they are washed and cleaned. Sponges often rub dirt into the pits or any existing cracks rather than cleaning them.It is important to get any car glass repairs fixed immediately and only by professional windshield experts. While DIY kits are certainly popular, they may not do much to keep the damage from spreading. Professionals may advice you to go in for repairs or to replace the car windshield if the damage is beyond repair.It is important to opt for high-quality OEM (original equipment manufacturer) glass when going in for a replacement. These are tough, high quality glass that do not get damaged quite as easily.See More

Rachelle Wilber posted a blog post

Rachelle Wilber posted a blog post

How to Increase the Lifespan of Your Car’s Windows

Modern car windows are designed to last for decades, but they aren’t impervious to damage. Chips, cracks, and discoloration can happen in the blink of an eye, and those are a few issues that you should try to avoid at all costs. Here are some simple tricks and tips that you can use to increase to the lifespan of your vehicle’s windows.Keep Plenty of Distance between Your Car and Other VehiclesWhen you are driving at freeway speeds, even a small pebble can do an incredible amount of damage to your windows, and that is why you need to keep plenty of distance between your car and other vehicles. If you happen to notice a chip or crack, then you must immediately contact a local auto glass company to have the windshield repaired or replaced. You will also need to contact your insurance company to see if they cover window damage.Be Wary of Extreme Temperature ChangesEven though modern auto glass is incredibly durable, extreme temperatures can still be problematic. Prolonged exposure to UV rays will destroy the protective film on the outside of the glass, and that might lead to a hazy appearance. You must also take care when you are defrosting the windows after a cold night. Scrubbing the windows with water and an ice scraper is a great way to remove frost, but that water must be lukewarm.Repair Chips and Cracks Right AwayAs a general rule, you should always repair minor chips and cracks as quickly as possible. When that type of damage isn’t repaired early on, the cracks are going to spread, and there may come a point when you need to replace the glass entirely. Smaller chips and cracks can usually be repaired with a clear resin that looks just like the rest of the windshield.Avoid Using Chemical-Based Cleaning ProductsMany drivers make the mistake of cleaning their auto glass with household cleaning products that contain ammonia. While those products are perfect for your home’s windows, they can damage the rubber seals and gaskets around auto glass. One of the best ways to clean auto glass is to wipe it down with a mixture of white vinegar and water.If your vehicle’s windows appear to be damaged, then you need to take action immediately. In many cases, minor damage can easily be fixed as long as it is addressed early on, and that could save you quite a bit of money.See More

Erric Ravi posted a blog post

Erric Ravi posted a blog post

All Popular News and Articles Published on Storify News.

Welcome to! The Storify News Times is one among the world’s leaders in online news and information delivery to users from time to time. It is a multi platform news website which has been started with a mission to serve as a forum for better understanding of the happenings going on around.Some Popular post :1. No Game No Life Season 22. Kiss Him Not Me Season 23. Putlockers ch Featured4. Avast Keys5. 9xMovies6. Sophie Turner Hot7. Storify 28. Storify Replacement9. Storify News10. Storify11. Accel World Season 2See More

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Videos on ADM Professional Community

Freebie Friday: How Do You Stay Motivated?


Bill Wittenmyer shares tips on how dealership personnel can stay motivated in this edition of Freebie Friday.

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls


Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip.

Razor & Razor Blade Models for Dealerships: Part 1


Affinitiv CEO & Executive Chairman Scot Eisenfelder shares why dealerships should pay attention to the razor and razor blade models for their stores.

Is Your Computer Software Costing You Millions Due to Your Employees?


Erik Nachbahr explains why employees could be endangering dealerships through improper use of computer software.

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