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dealerELITE Featured Blogs

Write Service Podcast: Episode 55- Are We Too Far Into Technology?

As we come closer to the NADA convention, one of the most discussed topics is technology. Whether you are attending for some new ideas, to purchase technology, or to gauge client's interest, technology will always remain as a hot topic. This week, Jeff breaks down the problem with technology on your service drive. At the end of the day, it will never replace human interaction! Copyright 2019 WM Jeff Cowan
Website: automotiveservicetraining.com…

NEW BLACK BOOK WHITE PAPER HELPS LENDERS UNDERSTAND NEW CECL REQUIREMENTS

Paper Offers Actionable Steps To Leverage CECL as a Competitive Advantage

Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today a new educational white paper: “Analytic-Driven Data Helps Auto Finance Lenders Mitigate Risk & Become CECL Compliant”. Click…

How to Thrive Amidst Chaos

Chaos comes and goes from all our lives, sometimes having a full blitz on us, while other times having just a minimal presence here or there. Regardless of how much chaos surrounds us at any given time, its effect is still the same - distracting us and hijacking our focus from what matters most. In this episode, Dave shares vital principles to help you thrive amidst the chaos that can easily distract you, and live your life as game changers do. Listen to it now at …

Authentic Reviews Deliver to Your Bottom Line

Authentic Reviews that Deliver to Your Bottom Line

Consumers are relying on car dealer reviews more than ever before. Women use them the most, as much as 50% more than men. Women not only turn to reviews about a dealership, they also expect the posts to convey the most important part of the customer…

One Factor that Impacts Dealership Profitability

The word “transparency” gets floated around the automotive industry quite often – especially in the last few years. The days of “the invoice is locked in a safe at the corporate office” are gone and consumers have all of the access to data that they need. Yet some Dealerships are still trying to play the game.

 

I understand that dealerships need…

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Progressive Retail Episode 50 - El Patronn


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On this episode of Progressive Retail, Cory speaks with Rudy “El Patronn” Treminio about increasing your social media selling and developing a more…

The 80/20 Rule


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Affinitiv CEO & Executive Chairman Scot Eisenfelder shares the 80/20 rules and why it's important for marketing & revenue.

Profit By Action Quick Tip: Business Planning 1 - Process


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ProfitByAction.com Quick Tip on the Business Planning Process.

Stop Chasing Your Customers to Your Competition


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Chip King explains why making your inbound phone processes can cost you sales if you don’t change your phone process.

Connecting with Prospects


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Scot Eisenfelder explains the differences between personalized and broadcast media and how engaging with consumers on multiple media channels will benefit your…

dealerELITE Top Content Past 7 Days

1. Why Advisors Don't Advise

Added by Sally Whitesell on December 28, 2018

2. Don’t Be Your Own Worst Enemy

Added by Dave Anderson on November 30, 2018

 

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Brian J. Hetzman is now a member of Automotive Media Partners, LLC
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Ahmed Maris is now a member of Automotive Media Partners, LLC
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James Ashland posted a blog post

Subprime Auto Lenders: 2018's Best Loans for Bad Credit

If your credit score is 620 or less, you have bad credit. But, you're not alone.Nearly one-third of Americans have poor credit scores, according to Experian. That score shouldn't keep you from a great loan.There are plenty of subprime auto lenders who will direct you to what you…See More
Nov 9, 2018
James Ashland updated their profile
Nov 9, 2018

Featured Blog Articles from the ADM Professional Community

Can’t we all just get along?

In my experience, one of the top frustrations dealers have when choosing the best solutions from multiple vendors is how to get them to work well together.

The problem is, whether it’s a DMS; CRM; service lane tool; or any other significant technology available; not all work together in…

Why Marketing Professionals Need Professional Writers

Professional writers will create incredible content for marketing professionals that will help them drive up sales and attract…

WORLD’S KNOWLEDGE THROUGH STUDYING

Students these days are somewhat negligent of a very important skill: writing. In some cases, they have to pay the price dearly.

Acquiring knowledge seems to be a tedious process in many cases. And if you…

Facts About Essay Writing Service Revealed

Writing service takes care of every single evaluation as a personal task.
The content material you see is the ultimate end result that arrives soon after diligent study, hearing…

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Car Dealer Resource Links for Automotive Professionals

Automotive Industry Online Resources for Car Dealers and Automotive Professionals

Listed Below are several groups of useful and important links

for Automotive Professionals and Car Dealers seeking to improve

business operations, marketing and sales for new and used vehicles,

service, repairs, parts and accessories...…

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Posted by Ralph Paglia on February 18, 2010 at 5:10pm

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Intelligent Lead Routing; What Is It?

Have you ever been in a situation where you were able to review leads prior to assigning those leads to a salesperson?If so, and if you are a sales manager who cares about increasing sales, you most likely looked at the characteristics of each lead before deciding which salesperson to assign that…Continue

Tags: Lead Routing, Internet Sales Manager, Internet Leads, Intelligent Lead Routing, Assigning Leads

Started by Ralph Paglia in Internet Lead Management Dec 7, 2010.

Internet Sales Managers; What is the Biggest Challenge You Have Faced Lately?

We would like to hear from some ISM's out there about what it is like being an Internet Sales Manager today and What is the Biggest Challenge You Have Faced Lately?

Tags: Lately, You Have Faced, Biggest Challenge, What is, Internet Sales Managers

Started by Ralph Paglia in Internet Sales Department Aug 3, 2010.

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Auto Finance Traffic

We are generating quality Auto Finance Traffic. Both New car and Used Car. We stand by our leads and conversion. Looking to work with a Premium buyer on the same. We can generate & provide Exclusive/Real time leads and a decent volume too. Lets connect further and see if there is a possible business opportunities.

Page Speed Insights Update: Will it affect car dealer websites?

Speed is really important for car dealer websites. It affects both the user experience and your position in the search results (which is highly affected by user experience as well, so it’s either a virtuous or a vicious cycle, depending on your SEO efforts).

Have your software provider heard of the recent Google PageSpeed update? Check your points here and if you're…

Top 5 Best Ever Seen Cars in Dubai

It is very common for the people in Dubai to see the best and greatest cars ever in Dubai. It is a matter of routine to witness a Lamborghini hovering over the roads in Dubai. Dubai is fully heated up so car designed there as per the desire of the people by keeping the weather swings of the Dubai in mind. Dubai has offered people many vivacious cars to tackle the weather swings there especially in June and July in extreme hotness while in December or January in extreme coldness. People…

Free Digital Analysis | $500 Off First Month | 30 Minutes of Your Time

We are nearing the end of the year. It's decision-making time for 2019.

Sign up here. Or continue reading for why I truly believe you should let us earn your trust.

Our agency offers a free digital analysis. It takes 30 minutes of your time. The worst case scenario is that you have additional insights to help keep your current…

WE OFFER BGs | SBLCs | LCs | DLCs FOR LEASED AND SALE

GENUINE BANK GUARANTEE (BG), STANDBY LETTER OF CREDIT (SBLC) AND BANK DRAFT FOR LEASE AND SALE AT THE LOWEST RATES AVAILABLE. OTHER FINANCIAL INSTRUMENTS SUCH AS MTN, CD, DLC, PB ARE ALSO AVAILABLE.

I am a direct mandate to a Finance and Investment Company who is a premier provider of trade finance and project finance instruments as well as discountable bank instruments;

We offer Genuine Bank Guarantees, Standby Letter of Credit, Pre Advice / RWA Messages,…

dealerELITE Latest Activity

Sally Whitesell posted a blog post

Sally Whitesell posted a blog post

How to Make Your Training Sessions Pay Off

-by Sally Whitesell for Auto Success Magazine.Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90% of your team. Keep reading! I’ll share information that will teach you to make your sessions more dynamic and engaging for 100% of your team so they really pay off!Training is not one size fits all.Everyone has in a dominant learning style, yet most training sessions are merely discussions, reprimands and directions. If this sounds familiar, you are missing critical elements that will stimulate each individual and lead them to much more successful learning. In order to do this, we must get familiar with the three main styles of learning. Keep in mind that no one is 100% one style, but each person will have a dominant method.Visual learning is the most common method. Over 70% of people tested and surveyed by several leading learning institutions were found to comprehend and retain information much easier through visual stimulation. This group will need to watch someone perform a task or see a great illustration to gain a full understanding and stay engaged. Visual presentations will not only help them learn faster, but they will be able to retain more of what is being presented. If you ask a visual person to recall a situation, their brain will begin to process images, not words. This is why it is hard for a visual learner to retain information and details through listening. They need the visual images for their brain to latch onto and store for future reference. Simple discussions will not provide enough images to get long-term results.In order to stimulate learning and retention, use vibrant visual aids like flip charts, videos, and animated power points. If you’re going to hand out reading material, make sure to include simple illustrations so they have a picture they can recall when needed. Encourage them to take notes and make sure they always have a clear view of the speaker. Have someone perform the methods or tasks being presented so the visual learner can see what is expected.It is easy to identify a visual learner. They will watch you intently and ask for demonstrations. They will try to make eye contact so they know you are listening because to them, eye contact is the only way you can hear.Auditory learning is the dominant method in only 10% of the population, so why is it so often the only style we are catering to in our meetings? I often hear managers say, “I told them all how to do it but nobody listened”. When you understand that only 10% learn and retain from hearing this suddenly makes sense. Auditory learners have a brain that works more like a recording. When you question them about the points that were made in a meeting, they will repeat the exact words used and even add in the presenter’s inflections.Training an auditory learner is the easiest of the groups, but it isn’t about just listening to you talk. They also need to hear themselves. It is very helpful to let them repeat points back to you or read aloud. This will help them retain the information.Keep in mind that this group has a very hard time with eye contact, so don’t assume they don’t care or aren’t listening if they aren’t looking at you. They simply rely on hearing and may even lean in to hear better. Kinesthetic learners make up about 20% of the population and require multi-sensory training. They will benefit from the same methods used for visual learners as long as you attach an action. If you don’t put something in their hands you will notice them fidgeting, because sitting still is uncomfortable for them. When training kinesthetic learners, use a hands-on approach. Give them materials with blanks to fill in or questions to answer. Role-play often. The Kinesthetic learners will usually be the ones volunteering to go first. The main point to remember is that you can show or tell them how to do something many times but until they actually perform the task, it has not been transferred to memory.This group also attaches their emotions to most scenarios. It is important that they “feel” what you are presenting either physically or emotionally by relating to your stories and illustrations. It will be extremely important to connect with these individuals.I have given you a few clues regarding how to observe and evaluate each of your trainees, but if you are still unsure of someone’s learning style, just ask. Most people know if they respond better from watching, listening or doing. In order to have effective training with long-term results, it is critical that you use methods that will stimulate the memory banks of all three styles. As a professional trainer I would like to give you a few additional suggestions.Use humor! Numerous research studies validate that we pay more attention when humor is a part of the presentation. Think about your favorite lines from a movie. You know – the ones you recite to your friends and family. Now, try to remember any of the other dialogue. You probably can’t. How many times have you been listening to a speaker and find yourself ”zoned out,” only to reengage when they tell a funny story? We simply retain information that makes us laugh. Use games and exercises that engage all three learning styles. For example, in our sessions we will throw a ball around the room. Whoever catches the ball, (Kinesthetic) has to perform an action or recite something that was presented. (Auditory and Visual) Then they get to pass it to whomever they want to perform next. This is a simple technique that checks every box while creating laughter and most importantly – stimulating the memory.We all know how limited our time is in the Fixed Ops world so use this information to develop the most effective meetings so each learning style can walk away with a memory bank full of great methods they can implement with ease. If you don’t have the time, hire a professional. A little extra effort and planning will really pay off!Sally Whitesell is President of sw Service Solutions, which offers in-store training nationwide and Fixed Ops University; engaging online training for managers and service advisors. Sally brings over 21 years of on-the-drive experience to her training, seminars and books, which include her highly sought after “What Drives Women?” program and her book, “Words That Sell Service.” And new for 2019: the ultimate sales tool: the sw Service Solutions Maximizing Menu.See More

Dave Anderson posted a blog post

Dave Anderson posted a blog post

The Foundation of Accountability

I’ve written and spoken extensively about accountability in the twenty years since we started our company, Learn To Lead: how to do it, why it’s important, the consequences for not doing so, and more. In my recent How to Master the Art of Accountability seminar attendees found it helpful when I identified and outlined the two non-negotiable pillars of accountability, and how to develop both.Essentially, holding people accountable requires both the right skill set and the right mindset. Knowing how to hold people accountable, but not doing it reflects the wrong mindset. Wanting to hold people accountable, but not knowing how to do it indicates a deficient skill set. In this piece I’ll go over the fine points of each of the two non-negotiable pillars for holding people accountable.Three Quick Openers on the Importance of AccountabilityAccountability protects the culture, morale, momentum, the brand, the employee experience, the customer experience and the credibility of leadership.While the cost of holding someone accountable may seem high or uncomfortable, the cost for not holding someone accountable is staggering and creates more cultural discomfort. The cost is also enduring, rather than a one-time penalty. In essence, the consequences for failing to hold others accountable create a form misery on the installment plan.Accountability isn’t an option for someone in a leadership position; it’s a duty. If you can’t do it or won’t do it, you’re unfit for leadership. It’s THAT big of a deal.The First Pillar of AccountabilityHolding people accountable requires you have the right skill set.This includes setting clear expectations for outcomes, essential daily activities and core values. Without clarity there can be no accountability because the question becomes, “Accountable for what?” It also takes skill to effectively give feedback on performance, establish and enforce appropriate consequences, and know what to say when you confront a poor performer. These are not tools that come to you in a dream one night after you’re promoted from advisor to service manager, or from salesperson to sales manager. They must be taught, learned, and applied to perform one’s duty as an effective leader. Because of this need for accountability “how to’s”, the accountability categories of our virtual training library are always the most used by managers from all departments in an organization.I should emphasize that part of the skill set for holding others accountable mandates that you develop a skillful style as well: it should be conversational more than confrontational. Holding people accountable isn’t a license to be a jerk, to become profane, to shout, or get personal. In fact, those tactics make you look like a leadership amateur.  Your approach should be direct, respectful, firm, and attack the performance rather than the performer.The Second Pillar of AccountabilityHolding people accountable requires the right mindset.Mindset is defined as “the established attitudes held by someone.” If you don’t have the right attitude concerning holding people accountable you’re unlikely to do it with urgency or consistency. The right accountability mindset is established when you realize and believe that holding someone accountable isn’t something you do to them, but for them. Frankly, if you believe you’re doing something “to” someone you’ll be reluctant to do it, and will likely apologize for doing your job – making you the “bad guy” and the non-performer “the victim.” However, when you believe you’re holding someone accountable to help them, to correct their course, to facilitate their growth, and to make them more successful, you’ll execute this vital duty without hesitation or apology. In an age dedicated to political correctness and committed to not doing something that would offend someone else, holding people accountable has increasingly become seen as harsh or unfair. But is it really harsh to let someone know what is expected, how to improve, where they stand, where they need to be and by when, or what the consequence is for failing to do their job will be? If you think about it, it doesn’t really get any fairer than that. In reality, what’s truly harsh is letting people live in a gray area, allowing them to fail, fall further off track, and permit things to get so bad for so long that you have no choice but to remove them; and, they never see it coming or have a chance to correct their course because you failed to tell them. While it’s true that holding an accountability conversation can make both you and the person uncomfortable, that very discomfort is what’s necessary for you both to grow and get better at what you do. What’s more uncomfortable is failing to do your job and having non-producers, or toxic achievers remain on your team, which is unfair to the rest of the team and jeopardizes your own job. The bottom line is that the best time to start holding people accountable would have been several years ago. The next best time is now. Where holding people accountable is concerned, if you know what to do, why it’s important, and what’s at stake if you don’t do it, and yet still fail to do it, YOU are the one that should be held more accountable for subordinating what’s best for the person and team to your own comfort level. When you think about it, holding others accountable is a cornerstone of any leader’s job description, so expecting you to do you job and hold others accountable seems like a reasonable expectation. Developing the right skill set and mindset—the two non-negotiable pillars of accountability—offers you a road map to get the job done.See More

Latest Activity at the ADM Professional Community

Utsav Patel posted a discussion

Utsav Patel posted a discussion

Auto Finance Traffic

We are generating quality Auto Finance Traffic. Both New car and Used Car. We stand by our leads and conversion. Looking to work with a Premium buyer on the same. We can generate & provide Exclusive/Real time leads and a decent volume too. Lets connect further and see if there is a possible business opportunities.See More

Utsav Patel posted a blog post

Utsav Patel posted a blog post

Auto Finance Traffic

We are generating quality Auto Finance Traffic. Both New car and Used Car. We stand by our leads and conversion. Looking to work with a Premium buyer on the same. We can generate & provide Exclusive/Real time leads and a decent volume too. Lets connect further and see if there is a possible business opportunities.See More

jon nigbor posted a blog post

jon nigbor posted a blog post

A Lesson in Successful Marketing from Rytec High Performance Doors

When your key product has such a wide range of benefits, marketing can become a challenge. Not that a great product is more difficult to sell, but because a diverse customer base means a diverse range of needs, these segments must often be addressed in different ways. Even if your product would help the customer in question, how are they supposed to figure that out if you’re pitching them on benefits that don’t apply to their needs?If there’s one company that excels in this area of marketing, it’s Rytec High Performance Doors. But how? While at first glance, a high-performance door might strike you as a product without much variation, where one door is as good as the next, no matter the industry. With a wide range of quality products, Rytec has proven just how much more a door can be, and have created a specificity in their marketing that addresses the diverse needs of their growing customer base.Their customers in the auto dealership industry, for instance, recognize the benefits of a door that makes a great first impression and contains a “wow” factor. A responsive automatic door that opens and closes quickly creates the image of professionalism and tech-forwardness that dealerships want to convey. Not to mention that the speed of the door allows cars to move fluidly between areas while keeping employees and customers in a comfortable environment. In this example, Watkins thoughtfully leverages an auto dealership customer to provide testimony of Rytec’s value to prospective dealerships.Watkins shifts this angle for residential high-rise buildings where residents park their vehicles. Security is their priority. In this market he emphasizes the strength and safety of the doors. Watkins also understands how owners of large buildings have numerous tenants with busy schedules. They’re not happy if they must wait in a line to enter or exit their building. In this example, a customer’s building facility management highlights the safety, security, aesthetic, and speed of Rytec doors.While these first examples might make Rytec doors seem like a simple commercial-use door company, their market segments extend into industries like restaurants, offering doors that look great, function smoothly, are easy to maintain and provide customers with ample natural light. In this example, Watkins features a hip pizza restaurant customer talking about how Rytec doors enhance their atmosphere.Take a moment to look at your customers. See how they use your product or service. Ideally, they demonstrate your value proposition in a video your prospects can easily understand and identify with. Media272’s WinWinVideo program provides your customer with three free videos in exchange for your video testimonial. The three free videos quickly convert busy customers into eager participants. These videos are shot on location, through Media272’s national network of videographers.If you’d like to learn more, please follow this link, or call 800.272.7222 and mention this article.See More

Bill Wittenmyer posted a video

Bill Wittenmyer posted a video

Freebie Friday: Mentorship

VP of Sales, CDK Global, Bill Wittenmeyer explains the importance of a mentorship program in dealerships in this edition of Freebie Friday.

Jim Flint posted a blog post

Jim Flint posted a blog post

Value and Values

We’re known for knowing the value of advertising, and through the years, we’ve become very familiar with our values. Value and Values. Two different things. Local Search Group’s values do much more than establish the monetary worth of something. Our Values--summed up in the 7 C’s below--help govern our thoughts and beliefs-- and these are values that any organization or dealership can adopt to improve their dealership’s efficiency as well as their company culture. CommunicationAs an agency we communicate on behalf of our clients to consumers. It’s the most important thing we do. ChangeThe world moves quickly. Google, Facebook and other technologies move exceedingly faster than the automotive industry does. What are we doing to keep up without changing for change’s sake? Coat of the ArmadilloThick skin applies just as much to digital strategies as it does to communicating in real-time, whether that be with managers, colleagues or consumers. The car business can be stressful. Good interpersonal relationship skills are imperative to maintaining happy employees and customers.   ConsistencyLook for the repeatability of an event and a way to improve the event in the future. One of the most watched events, the Super Bowl, contains elements of consistency from our perspective. Each year there’s a host city; there’s a halftime performer, and there’s two teams that play. Sure those things might be different--but the process for the NFL remains the same. CompetitionIt’s a   out there. How do we recognize our environment and gain an edge for our dealer clients? ClientsFocus first and foremost on customers. Respond quickly. Be the “now” part of a “now” business and be results driven. CharityThe largest generation of current consumers choose businesses that support what is important to them. What is your dealership doing to “give back?” Our charity of choice is the SPCA. At the dealership we can spend so much time working on the value of the products and services  we provide that we can lose sight of our values. Knowing both will help you hire, attract and retain more of the right employees to help you take care of your customers.See More
 
 
 

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Freebie Friday: Mentorship


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VP of Sales, CDK Global, Bill Wittenmeyer explains the importance of a mentorship program in dealerships in this edition of Freebie Friday.

Profit By Action Quick Tip: Technician Efficiency


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Andy Church shares why there are two dynamics to dealership efficiency which both affect dealership profitability.

Freebie Friday: It's Not Just About Getting Attention


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VP of Sales, CDK Global, Bill Wittenmyer shares why it's not just getting attention that matters in this episode of Freebie Friday.

Witt's Wise Words: High Tech vs High Touch


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VP of Sales, CDK Global, Bill Wittenmyer explains the concept of high-tech vs. high-touch in this edition of Witt's Wise Words.

Freebie Friday: Embrace Fear


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Bill Wittenmyer shares why fear isn't something to be afraid of but rather an emotion you should embrace in this episode of Freebie Friday.

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