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dealerELITE Featured Blogs

Serent Capital Invests in CallRevu, Automotive’s Top Performing Call Management Solution

Serent Capital Invests in CallRevu, Automotive’s Top Performing Call Management Solution

Baltimore, MD – November 16, 2017 – CallRevu, a leading provider of automotive dealer call management software that delivers dealership customers critical call performance data, has entered a partnership with Serent Capital, a San Francisco-based private equity firm focused on investing in high-growth technology and services businesses.

CallRevu’s solution is comprised of data-rich interfaces supported by…

Growing your own Technicians

The technician shortage is a common concern across the United States and everybody is looking for solutions. Many dealerships are placing ads looking for experienced technicians with little response from qualified applicants. The focus is on the immediate need without an understanding of the overall solution. I understand immediate needs…

Be a Destination Dealer by 2020

Want to differentiate your store from others and grow your top and bottom line numbers? Women are now buying 45% of all cars at new car dealerships, which translates into an average of 620 new and used vehicles combined annually.

What processes can be implemented for ups, guests, and women shoppers to optimize their experience at your dealership, especially the ones who walk in and say they’re just looking? Do your front-line people think these guests aren’t serious and ignore them or…

#38 Episode: 9 Zone Busters You Give Up to Go Up

Avoid the 9 zone busters I share in the latest episode @

Significant Increase in Weekly Depreciation Last Week

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

ADM Professional Community Videos

CRISIS LEADERSHIP INTERVIEW: Jim Lentz, President of Toyota


LEADERSHIP - During the controversy surrounding the Toyota vehicle recall, Jim Lentz, President and Chief Operating Officer of Toyota Motor Sales, USA at the time, answered questions during an interview session... Check out his demeanor and body language. As we all know now, Toyota emerged from this PR crisis stronger than ever, and by…

2018 Pirelli Calendar


For the 45th Calendar edition, shot in London last May, the British photographer applied his unmistakable style of extravagant sets and romantic motifs, to r...

Freebie Fridays: Choose a Partner, Not a Vendor


Are your vendors truly partners or are they just out to take your money? In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer shares strategies for finding vendors who are invested in your…

Speed Up the Service Process Through Technology


Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer…

Witt's Wise Words: Eat the Big Frog First


Bill Wittenmyer explains the concept of why dealerships should train their staff to "eat the big frog first" in this short video blog.

Do You Have a High Quality Product or Service for Car Dealers?


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NJSEOs Jon posted a blog post

Networking with Dealerships & Local Auto Shops - We'll Save You Time & Money.

Hey everyone, Hope you have all been doing well. I've been away for awhile growing our new business of automotive performance and exterior styling parts. - Just Bolt-Ons.We've realized how many dealerships and local auto shops spend time looking for parts for their customers on Amazon or eBay. We would like to save you time and more money by shopping directly with us!With more than 8 warehouses across the United States, I know…See More
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Car Dealer Resource Links for Automotive Professionals

Automotive Industry Online Resources for Car Dealers and Automotive Professionals

Listed Below are several groups of useful and important links

for Automotive Professionals and Car Dealers seeking to improve

business operations, marketing and sales for new and used vehicles,

service, repairs, parts and accessories...…


Posted by Ralph Paglia on February 18, 2010 at 5:10pm


Intelligent Lead Routing; What Is It?

Have you ever been in a situation where you were able to review leads prior to assigning those leads to a salesperson?If so, and if you are a sales manager who cares about increasing sales, you most likely looked at the characteristics of each lead before deciding which salesperson to assign that…Continue

Tags: Lead Routing, Internet Sales Manager, Internet Leads, Intelligent Lead Routing, Assigning Leads

Started by Ralph Paglia in Internet Lead Management Dec 7, 2010.

Internet Sales Managers; What is the Biggest Challenge You Have Faced Lately?

We would like to hear from some ISM's out there about what it is like being an Internet Sales Manager today and What is the Biggest Challenge You Have Faced Lately?

Tags: Lately, You Have Faced, Biggest Challenge, What is, Internet Sales Managers

Started by Ralph Paglia in Internet Sales Department Aug 3, 2010.

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New Firefox Quantum. Is It Fast? Is It Good?

The new Firefox. Fast for good.

Today we’re thrilled to introduce you to our brand new browser — Firefox Quantum.

What you’ll notice first is that the new Firefox is blazing fast. In fact, you’ll enjoy speeds up to twice as fast as a year ago. It’s also more powerful. We’ve rebuilt Firefox from the ground up to…

Toyota Social Media Marketing Strategy and Effectiveness

Toyota Social Media Marketing Breakdown

Sure America might be known for making the automobile an everyday part of our modern life, but that hasn’t kept other countries from adding their own personal spin on our beloved horseless carriages. Guided by…

Car Buyer Myth Busters from PERQ

5 Key Car Buyer Myths and Realities


Myth… …Reality!…

Driving traffic with Reputation Marketing

Reputation Sensei combines brand marketing and reputation management to help businesses build, manage, protect and market their online reputation to the 91% of people that look at online reviews and reputation before making a purchasing decision.


Digital Media Nation Drives Trust and Referrals with the Launch of Reputation Sensei Peachtree Corners, GA, September 18, 2017 --( Digital Media Nation, a marketing agency specializing in reputation, social media and video…

Understanding Customer Intent

Understanding customer intent has traditionally been separated into three main categories of internet searches, NIT -  Navigational, Informational, and Transactional. 

For many automotive dealers, as sales commonly occur in brick-and-mortar showrooms, it may be difficult for such…

dealerELITE Latest Activity

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DealerELITE posted a blog post

DealerELITE posted a blog post

TheoryOf5 Podcast

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Ralph Paglia posted a discussion

Ralph Paglia posted a discussion

New Firefox Quantum. Is It Fast? Is It Good?

The new Firefox. Fast for good.Today we’re thrilled to introduce you to our brand new browser — Firefox Quantum.What you’ll notice first is that the new Firefox is blazing fast. In fact, you’ll enjoy speeds up to twice as fast as a year ago. It’s also more powerful. We’ve rebuilt Firefox from the ground up to focus on how you use the Web today to watch, listen, create and play without limits. We’re excited to deliver a browser that feels completely different — modern, quick and efficient. We think you’ll agree: It’s a quantum leap forward in how you’ll experience the Internet.When you use Firefox, you’re also contributing to a movement to ensure the Internet remains a global public resource, open and accessible to all. As an independent, not-for-profit organization, we’ve been committed since 2003 to building products that put you in control of your online life and advancing open technology and public policy that promote a healthier Internet. We put you at the center of everything we do.   On behalf of Mozilla’s global community, we’re proud to introduce you to the new Firefox. Fast for good.Chris Beard CEO, MozillaWHAT IS YOUR OPINION OF THE NEW FIREFOX QUANTUM BROWSER APP?HAVE YOU USED IT YET?PLEASE POST YOUR COMMENT BELOW...See More

John Sternal posted a blog post

John Sternal posted a blog post

SWAPALEASE.COM SURVEY ON INCENTIVES SHOWS MORE DEALERS INCREASING INCENTIVES ON LEASES IN 2017, the nation’s largest online car lease marketplace, today unveiled results of its latest survey on incentives, with dealers saying they’re offering roughly the same incentives on financed vehicles in 2017 compared to last year, but are offering 3X as much incentives on lease deals today versus a year ago.Incentives Jump for Leases; Remain Stable for Financed presented an online survey to approximately 550 dealers across the U.S. during the end of October asking about what kind of incentives they’re offering on financed and leased deals. The majority of dealers said they averaged $1500 per vehicle incentives for financed deals in 2016, and that number jumped to 60% in 2017. However, the majority of dealers (44%) polled said they offered an average of $500 per vehicle incentives on leased deals in 2016, whereas the majority (58%) said that number was $1500 on lease incentives in 2017.According to the USA Today, the average discount has increased $491 per vehicle, compared to the average increase in vehicle price at $128 per vehicle.Move Inventory, or Protect the Residual?A handful of carmakers have said in 2017 they plan to reduce the lease output in order to reduce exposure to future losses on residual values. Ford Credit said in an Automotive News article its lease activity represented 22% of U.S. retail volume in the second quarter of 2017, down from 23% a year earlier.A reduction in lease activity may hamper the dealer’s ability to move more inventory. According to dealers in the survey, 68% said they would rather use incentives on leases, which may lower residuals over time, but still give them a chance to move more inventory every 3-4 years. Conversely, only 32% of dealers said they’d rather use incentives on financing to preserve residuals on vehicles, even if it means the customer sales cycle slows to 5-8 years when auto loans mature or expire.Dealers also said more customers are asking for deals on lease offers today (56%) compared with that of deals on financed offers (44%).What is a better use of incentives for sales at your dealership?• 83% said use incentives as a way to lease more vehicles• 17% said use incentives as a way to finance more vehicles About in Cincinnati, Ohio, is the world’s largest automotive lease marketplace and the pioneer in facilitating lease transfers online. More specifically matches individuals who want to get out of their lease with people who are looking for short-term lease agreements. Prospective buyers can search the listings for the exact vehicle they want, and then register for a nominal fee, allowing them to use’s safe online system to contact the prospective seller and close the deal. For more information about or how to exit your lease early, call 866-SWAPNOW or visit More

MartinHertz posted a blog post

MartinHertz posted a blog post

Wie man bei BlackJack gewinnt

Blackjack ist nur eine Wahrscheinlichkeit und Zahlen. Daher können Sie mit Hilfe der vorgeschlagenen Strategie Ihr Einkommen im Casino erheblich steigern.In diesem Artikel werden wir über eine Strategie sprechen, mit der Sie die Qualität der Spiele im Casino verbessern können. Es ist sehr wichtig, alle Punkte der Strategie vollständig einzuhalten, da nur in diesem Fall ein positives Ergebnis erzielt werden kann.Der Hauptzweck des Spiels in Black Jack ist es, zwei Karten zu verwenden, um 21 Punkte zu erzielen oder so viele Punkte wie möglich mit mehr Karten zu erzielen. Die Bedeutung des Spiels ist, dass die Anzahl der Punkte, die der Spieler erzielt, größer ist als die Anzahl der Punkte, die der Dealer gewählt hat.Es ist erwähnenswert, dass es in einigen Casinos Regeln gibt, die dem Dealer verbieten, mehr Karten zu nehmen, wenn er 17 Punkte auf seinen Händen hat. Somit hat der Spieler eine Chance zu riskieren und trotzdem die Hand zu gewinnen.Darüber hinaus können sich die Regeln von Online-Casinos unterscheiden, daher muss sich der Spieler vor Beginn des Spiels mit den Regeln vertraut machen. In einigen Casinos gibt es die Möglichkeit, um virtuelles Geld zu spielen, das von der Glücksspieleinrichtung als Einführungs- und Trainingskurs angeboten wird. Das ist ein großes Plus, weil der Spieler zunächst sein Kapital nicht riskiert und daher mehr über die Spieloptionen und die Regeln erfahren kann, nach denen dieses Spiel stattfindet.StrategienBis heute gibt es drei Strategien, um im Blackjack zu spielen:1. Intuitive Entscheidungsfindung in einer schwierigen Situation. In diesem Fall ist der Spieler beim Lösen einer schwierigen Situation, wenn die Frage aufkommt: eine andere Karte zu nehmen oder nicht, vollständig auf sein internes "I" angewiesen, was ihn zu der richtigen Entscheidung veranlasst. An diesem Punkt können Sie festlegen, dass der Dealer für die Entscheidung der Karte keinen Wert für den Spieler hat und der Spieler nicht versteht, warum es notwendig ist, den Einsatz zu verdoppeln oder zu teilen. Dieser Ansatz ist grundsätzlich falsch, da angenommen wird, dass eine spielerähnliche Strategie etwa 30 Prozent des Kasinovorteils aufgibt, was unweigerlich zu einem Verlust der Bank führen wird.2. Spielen Sie auf der grundlegenden Strategie. Heute gibt es eine Vielzahl von Computerprogrammen, mit denen Sie alle klassischen Spielsituationen trainieren und "verlieren" können. Die grundlegende Strategie ermöglicht es dem Spieler, sich reibungslos von der intuitiven Spielmethode zur mathematischen zu bewegen, was die Erfolgschancen des Spielers während des Spiels um echtes Geld erheblich erhöhen wird.Aber selbst wenn man die grundlegende Strategie verwendet, gibt es keine 100-prozentige Garantie für den Erfolg, da die Chancen immer noch nicht zugunsten des Spielers sind. Die grundlegende Strategie ist gut, wenn der Spieler in Verbindung mit ihm die Finanzstrategie von Siegen und Niederlagen verwendet.3. Der beste Weg, um in einem Casino zu gewinnen, ist ein Kartenzähltechniker. Das Prinzip des Kartenzählens zu verstehen ist nicht sehr schwierig. Dies erfordert eine lange und harte Übung. Ein Spieler, der die Technik des Kartenzählens im Spiel mit dem Dealer genau kennt, hat eine Erfolgsquote von 2 Prozent. Aber nicht alle Casinos erlauben es solchen Spielern, an ihren Tischen zu spielen.Wie wettenDer Spieler muss wetten, bevor alle Karten ausgeteilt werden. In einigen Situationen kann der Betrag der Wette variieren:1) Wenn ein Spieler ein Paar Asse übergibt, kann er sie teilen und versuchen, einen Blackjack zu wählen. In diesem Fall müssen Sie die Wette verdoppeln.2) Wenn ein Spieler zwei Karten in seiner Hand hat, also die Summe der Punkte, für die 11 gleich ist, zum Beispiel 9 und 2, dann hat der Spieler eine ausgezeichnete Chance, 10 zu bekommen, wodurch er BlackJack eingibt. Achten Sie in diesem Fall auf die Karte des Dealers. Für den Fall, dass eine offene Dealer-Karte eine andere als Ace ist, müssen Sie die Karte erhalten. Daher ist die Chance, die Wette zu verdoppeln, sehr hoch. Es ist wichtig, den Einsatz nicht zu verdoppeln, wenn der Dealer eine offene Ass-Karte hat. In diesem Fall können Sie einfach Karten ohne Verdopplung abholen.3) Wenn die Regeln des Casinos es zulassen, dass Sie ablehnen, kann der Spieler die Hand abwerfen, die er nicht mag. Dieser Ansatz wird die Hälfte der Rate sparen. Aber falls der Dealer Blackjack zur Hand hat, wird der Verlust signifikant sein.See More

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Freebie Friday - Mastering Change with Bill Wittenmyer


How do you find your footing when everything around you constantly changes? In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer shares advice for mastering change and turning challenges into opportunities to…

Which KPIs Are Most Important?


CEO Josh Blick shares which KPIs are most important when it comes to your financial statement in this video blog.

CRISIS LEADERSHIP INTERVIEW: Jim Lentz, President of Toyota


LEADERSHIP - During the controversy surrounding the Toyota vehicle recall, Jim Lentz, President and Chief Operating Officer of Toyota Motor Sales, USA at the time, answered questions during an interview session... Check out his demeanor and body language. As we all know now, Toyota emerged from this PR crisis stronger than ever, and by…

Tune Up Tuesday Listening to Phone Calls 11-13-2017


Tune Up Tuesday Listening to Phone Calls 11-13-2017

Stan Sher of Dealer eTraining discusses important things to look for in the phone process at car dealerships. Proper phone skills that include the receptionist not being being a gatekeeper when a phone up calls in. Also, we look at how leaving a customer on hold for 3 minutes is a…

Tune Up Tuesday Election Day Stan Sher 11-7-2017


Tune Up Tuesday Election Day Stan Sher 11-7-2017

In this episode Stan discusses who you should be electing to inspire and motivate you. He shares life examples from his own life.…

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